**Complaints & Issue Resolution*
**We're Here to Help**
At **TNW Marketing Ltd**, we take customer satisfaction seriously.
If you have encountered an issue while dealing with our brokers or team members, we want to hear from you. Our dedicated support team is here to address your concerns and ensure a fair and prompt resolution.
**How to Raise a Complaint**
If you have a complaint, need help with a problem, or require more context on a situation, please fill out the form below.
We will review your submission as quickly as possible and get back to you with a resolution.
**What Happens Next?**
1. **Acknowledgement:** We will confirm that we’ve received your complaint.
2. **Investigation:** Our team will look into the issue and gather all necessary details.
3. **Response:** We aim to provide a response within **48 - 72 hours**.
4. **Resolution:** We will work with you to find a fair and satisfactory resolution.
**Submit a Complaint**
Please fill out the form below to submit your complaint. Our team will get back to you as soon as possible.
If your matter is urgent, please contact our support team directly at
**help@tnwmarketing.com**
**Who Will Handle Your Complaint?**
TNW Marketing Ltd, which may trade under the names **TNW Energy** and **Geko Energy**, will use any or all representatives to contact you and resolve your concerns.
Your Rights & Further Escalation
We are committed to handling complaints with fairness, impartiality, and transparency.
If you are not satisfied with our resolution or if we are unable to resolve your complaint within eight weeks, you have the right to escalate your complaint to the Energy Ombudsman.
Our complaint handling process is fully in line with the Energy Ombudsman Broker ADR Scheme, ensuring a fair and free service for all customers.
You can contact the Energy Ombudsman via:
Post:
Energy Ombudsman
P.O. Box 966Warrington, WA4 9DF
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624
Website: energyombudsman.org
Thank you for giving us the opportunity to resolve your concerns.
Thank you for giving us the opportunity to resolve your concerns.
We appreciate your trust in **TNW Marketing Ltd**.